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eCommerce Operations Manager

Honor Society is looking for motivated, independent and enthusiastic individuals who are excited to help shape the future of our Honor Society!  Honor Society’s mission is to connect academically-minded, value-oriented people and provide them with opportunities to help them achieve their ambitions and life goals.  Join us in creating something truly special for our members. 

Job Description:

The Ecommerce Operations Manager will be responsible for driving strategies to improve speed of orders, quality of products, and reduce costs for Honor Society’s online product store.  This will include managing day-to-day operations of the eCommerce platform, sourcing branded products, online order management, and streamlining the fulfillment process. The right candidate has strong background in both online store management and fulfillment experience.

Responsibilities:

  • Drive strategy for eCommerce platform, order management and fulfillment process for Honor Society online store
  • Manage eCommerce platform experience including finding product, product images, adding to cart and order placement process
  • Streamline order fulfillment process from time of order to delivery
  • Selection and management of product maintained in the store including type of product, inventory levels, quality of product, price optimization and source of product
  • Project manage all eCommerce related activities from discovery to implementation on-time and under budget
  • Monitor, report, and ensure departmental and platform SLAs and KPIs are being met within established tolerance; i.e. inventory levels, pick-pack-ship, on-time delivery, revenue, call volume, and site performance
  • Manage service providers for warehouse operations and deliveries including managing existing providers and/or finding new service providers and negotiating prices

Requirements:

  • Bachelor’s degree or relevant experience
  • Proven experience in both eCommerce operations and fulfillment
  • Comprehensive understanding of e-Commerce and supply chain management
  • Ability to manage multiple projects independently
  • A strong bias toward execution. You love working independently and thrive when given freedom and flexibility.
  • Clear and concise communication skills , both written and verbal
  • Strong prioritization skills; able to shift focus to urgent issues while not falling behind on other duties

Honor Society Organization Overview:

Honor Society is a nationally recognized, fast-growing honor society that gives members the recognition and tools to succeed.  We are quickly growing into a large online community and need your help to get there!

 

 

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